Customer Service


£349 +VAT


9.00am - 5.00pm

About the Course

Positive customer relationships are crucial to survival in today’s competitive marketplace. In fact, the quality of your customer care can sometimes be the only difference between you and your competitors.

Customer care is not just about dealing with upset customers. It’s about creating a positive experience whenever dealing with them. But with customers now less tolerant and more demanding, it’s a huge challenge for us to meet these demands.

Our Effective Customer Care course will give you the knowledge you need to deliver outstanding service in your organisation. Participants will learn how to create a stable and rewarding experience that makes customers want to return time and time again.""

Course Objectives:

1. Learn techniques to improve customer retention.

2. Identify how to protect and enhance the organisation’s reputation.

3. Adopt processes to ensure customers leave feeling appreciated and understood.

4. Ensure your staff find customer interaction more rewarding and pleasant.

5. Create positive word of mouth.

All our courses are run by experienced professionals and involve a wide mix of learning methods including presentations, individual/group exercises, video, case studies and skill practice.  All materials and refreshments are included and lunch is provided on full day courses.  Please advise us of any dietary or other needs on the booking form. 

Next Course Date(s)

8th February 2022


HJS Human Resources Offices

3rd Floor, Cross Keys House

22 Queen Street




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