CUSTOMER SERVICE SKILLS
About this course
In a world where businesses need to do more than just sell a product or service – they also want to build relationships.
Customer service is a key part of the promise that your brand makes to a customer. It starts with a smile and a friendly word, and finishes with sharing your expertise – even when it has nothing at all to do with your products!
This course is designed for anyone wanting to stand out from the crowd and be the best.
One day course content
The importance of customer care
Your customer brand
Transactional Vs Relational
Little things make a big difference
Spotting the GAP’s
A Mind Map of effective customer care
Developing your customer values
Pricing and availability
The course will commence at 9.30am to 4.30pm
Price: £195 + VAT
This price includes materials, refreshments and lunch.