About this course

In a world where businesses need to do more than just sell a product or service – they also want to build relationships.


Customer service is a key part of the promise that your brand makes to a customer. It starts with a smile and a friendly word, and finishes with sharing your expertise – even when it has nothing at all to do with your products!

This course is designed for anyone wanting to stand out from the crowd and be the best.

One day course content

  • The importance of customer care

  • Customer perception

  • Your customer brand

  • Transactional Vs Relational

  • Little things make a big difference

  • Spotting the GAP’s

  • A Mind Map of effective customer care

  • Developing your customer values

Pricing and availability

The course will commence at 9.30am to 4.30pm

Price: £195 + VAT

This price includes materials, refreshments and lunch.