About this course

This course teaches you all you need to know about how to handle grievance issues effectively from the first informal stage all the way through the formal process. We will also show you how to conduct and manage a fair internal investigation, from gathering and assessing evidence through to presenting findings.


Half day course outline

  • Understand what constitutes grievances at work

  • Understand grievance procedures – contractual matters

  • Learn about the ACAS Code of Practice on handling grievances

  • identify how to conduct fair and reasonable investigations

  • How to handle grievance meetings


Course content

  • Introduction and objectives

  • Examine what are grievances at work

  • Types of grievances and how to handle them

  • ACAS Code of Practice – in practice

  • Handling investigations:-

    • interviews

    • evidence

    • witness statements

    • fair process & objectivity

  • Legal considerations

  • Conducting grievance meetings

  • Dealing with false allegations

  • Company policies and procedures

Pricing and availability

The course will commence at 9.30am to 1.00pm

Price: £95 + VAT

This price includes materials and refreshments.